01 Everyday operations / AC0 Assistant
Answers and next steps, right in Slack.
Ask about sales. Find the company answer. Pick up a customer follow-up. AC0 Assistant brings the context and the next step into the place your team already talks.
- Built from
- Work with a client’s sales and operations team
- Where it works
- An assistant in Slack
- Connected to
- Slack · Intercom · Aircall · Order system · Jira
Ask about sales, company knowledge or a customer follow-up. Each conversation uses sample data to show how the product works.
01 / The work behind it
The conversation was here. The answer was somewhere else.
For a team that sells and delivers a service, a straightforward question can lead through a help centre, customer messages, a call and an order. The person picking it up needs to find that context before they can move the work forward.
AC0 Assistant grew out of this work. We connected Slack to the team's knowledge, customer conversations, calls and orders, then built the steps that turn an answer into something a colleague can use. The same work also led to AC0 Coaching.
02 / How it works
From a question to a useful next step.
- 01
Ask where the team already talks.
Colleagues can ask about company knowledge or sales in Slack. Customer-specific questions and their own open work belong in a direct message with AC0 Assistant.
- 02
Bring the relevant context together.
AC0 Assistant draws on the Intercom help centre, customer conversations, call information and the order system to support the answer.
- 03
Prepare the next action.
The response can include a customer reply to review, a follow-up to pick up or a product issue to check before it goes to Jira.
Product feedback with AC0 Assistant
A product issue.
Carried all the way through.
A colleague reports a problem in Slack. AC0 Assistant helps structure it, asks for missing context when needed and brings the response back to the person who raised it.
- 01Slack
Describe the problem.
Start with the colleague’s own words and gather the details needed to understand the issue.
- 02Review → Jira
Check it before it goes.
The colleague sees a structured preview before the issue is sent to Jira.
- 03Back to Slack
Keep the person in the loop.
Relevant status changes return to the colleague who reported the problem.
03 / What the team can do
Useful in the everyday.
Company knowledge, close at hand.
Answers grounded in the help centre, with relevant source context available to the colleague.
Sales figures you can ask about.
Ask about signed orders, cancellations and net orders, then compare periods. The answer comes from the order system, with the source kept visible.
The follow-up, ready to pick up.
See your open customer conversations, prepare a reply with the relevant context and opt in to a morning brief based on your Intercom workday.
Another AC0 product. The same real work.
Turn everyday calls into useful coaching.
AC0 Coaching / Team coaching
Your team. Your tools.